Nurx is a women’s telehealth platform founded in 2015 by Hans Gangeskar and Dr. Edvard Engesaeth. The company operates as a leading digital health service provider serving over 2 million patients across 36 U.S. states. Licensed healthcare professionals write all prescriptions through state-compliant oversight, making Nurx a supplementary healthcare resource for specific medical needs.
Nurx’s consultation process begins when you select your desired service and answer detailed medical history questions. The platform prescribes more than 50 generic and name brand birth control options, including emergency contraception. Mental health medication prescriptions include SSRIs, SNRIs, and tricyclic antidepressants. Nurx uses CAP-accredited and CLIA-approved laboratories for at-home STI testing. The company maintains BBB accreditation with an A+ rating and employs deeply experienced clinical practitioners including Medical Directors and advanced practice providers.
Nurx charges a consultation fee to initiate services, with total out-of-pocket costs potentially as low as $25 when insurance is applied. The platform delivers strong value by combining convenience, time savings, and competitive pricing into a single service. This review examines Nurx’s legitimacy, safety standards, customer experiences, pricing structure, competitor comparisons, and whether the platform suits your specific healthcare needs in 2026.
What is Nurx?
Nurx is a women’s telehealth platform founded in 2015 by Hans Gangeskar and Dr. Edvard Engesaeth. The company launched with the goal of simplifying women’s access to birth control and reproductive healthcare. This mission has evolved into a comprehensive digital health service serving millions of patients nationwide.
Nurx operates as a leading women’s telehealth provider serving over 2 million patients across the United States. The platform offers services including birth control, emergency contraception, dermatology, mental health support, weight management, UTI treatment, and at-home testing kits. In fact, these diverse offerings allow you to address multiple health needs through a single digital healthcare provider.
Who benefits most from Nurx? The platform is ideal if you prefer remote healthcare access for specific health needs while maintaining a primary care relationship elsewhere. It’s perfect for patients seeking convenient, affordable alternatives to in-office visits for sexual health, dermatology, and wellness services. This positioning makes Nurx a supplementary healthcare resource rather than a primary care replacement.
Nurx operates across 36 U.S. states with full regulatory compliance and medical oversight. Licensed healthcare professionals in your home state write all prescriptions through the platform. This geographic expansion and state-by-state licensing model ensures legal operation and professional accountability across multiple jurisdictions.
How does Nurx work?
Nurx’s consultation process begins when you select your desired service and answer detailed questions about your medical history. You provide insurance information if available or choose to pay out of pocket. This intake procedure ensures providers have complete health information before issuing prescriptions.
A licensed medical provider in your state reviews the submitted health history and any required photos for dermatology services. The provider applies evidence-based clinical guidelines to determine if treatment is medically appropriate. Does every request get approved? No, because prescriptions are issued only when clinical criteria are met.
Nurx fulfills all prescriptions by shipping medications directly to your home with free shipping included. Licensed pharmacies dispense the medications, and you can verify pharmacy credentials online. This delivery system eliminates trips to physical pharmacy locations.
You pay a consultation fee upfront for the provider review. Insurance coverage varies by plan, and you remain responsible for any copays, deductibles, or out-of-pocket costs your specific insurance plan requires. But if you’re uninsured, out-of-pocket payment is available.
What services does Nurx offer?
Nurx prescribes more than 50 generic and name brand birth control options, including emergency contraception and all major contraceptive types. This extensive contraceptive portfolio ensures you access diverse hormonal and non-hormonal methods tailored to your individual health needs and preferences.
Nurx partners with Facet to deliver dermatology services addressing five common skin concerns. Acne and anti-aging treatments remain under Nurx’s direct care. But what about more complex conditions? Psoriasis and eczema cases are redirected to Facet specialists for comprehensive management.
Mental health medication prescriptions through Nurx include SSRIs, SNRIs, tricyclic antidepressants, bupropion (generic Wellbutrin), trazodone, and panic attack medications. The platform does not provide talk therapy or crisis management services, focusing solely on pharmacological treatment coordination.
Nurx uses CAP-accredited and CLIA-approved laboratories for at-home STI testing. These facilities maintain industry-standard quality benchmarks equivalent to established testing services like myLAB Box and LetsGetChecked.
Is Nurx legitimate?
Nurx maintains legitimacy through its Better Business Bureau accreditation and A+ rating. The company has committed to upholding BBB Standards for Trust, demonstrating accountability and consumer protection practices that reflect its operational standards.
Nurx faced controversy in 2019 when The New York Times reported that some returned, unopened prescription birth control pills were reshipped to new customers. The company stated this practice ended in 2018 and affected only a very small fraction of its 1 million orders processed since 2015.
How did Nurx respond? Organizational changes addressed the medication reshipping incident. Nurx hired new leadership, including a new chief executive, and emphasized that former employee actions do not reflect its current operations.
Licensed healthcare professionals write all Nurx prescriptions in accordance with state regulations. Authorized providers in each state ensure that prescriptions meet legal and medical requirements for patients in their jurisdiction.
Does Nurx employ real doctors?
Nurx’s medical team consists of deeply experienced clinical practitioners, including Medical Directors like Dr. Navya Mysore and Dr. Peter Young, along with advanced practice providers such as Cristin Hackel (BS, RNC, MSN, WHNP). These qualified professionals are passionately committed to patient care and bring substantial clinical expertise to the platform.
Nurx medical providers hold valid licenses in your home state and are authorized to prescribe medications within that specific jurisdiction. In fact, a licensed provider in your state will partner with you to address your symptoms and medical concerns. This credentialing requirement ensures accountability and regulatory compliance.
Nurx partners with licensed pharmacies that meet rigorous pharmacy licensing standards. You can verify these fulfillment partners online through verification systems. This transparency allows you to confirm the legitimacy of your pharmacy before filling prescriptions.
Is Nurx safe?
Nurx implements thorough screening processes to ensure online care is appropriate for each patient. During intake, your responses are evaluated against established medical safety standards. What happens if telehealth isn’t right for you? If responses indicate that telehealth may not be suitable, you receive guidance toward alternative care options that better serve your needs.
Nurx maintains strict HIPAA compliance through secure digital systems and encrypted communications. All your information uploads directly into secure Nurx accounts. This infrastructure protects sensitive health data with the same standards required across the healthcare industry.
Online mental health care through Nurx does not address every clinical situation. Severe emergencies or cases requiring intensive supervision still demand in-person treatment. But what if you’re in crisis? Patients experiencing acute crises receive appropriate referrals to emergency services or specialized facilities.
Nurx employs CAP-accredited and CLIA-approved laboratories for all sample testing. These accreditation standards guarantee high-quality results equivalent to those from established competitors. Laboratory analysis meets rigorous federal regulations for clinical accuracy and reliability.
What do Nurx reviews say?
Nurx maintains strong overall ratings across multiple platforms, with 4.8 out of 5 stars from over 25,000 reviews on its website. The Apple App Store reflects a 4.6 out of 5 rating with 24.8K reviews. Trustpilot shows a 3.4 average rating, indicating more variable customer experiences across different review platforms.
Customer feedback is predominantly positive, with thousands of users praising Nurx for its convenience and time-saving benefits. Negative reviews appear primarily on the Better Business Bureau, which shows 2 out of 5 stars with 510 customer reviews. These critical reviews cite specific operational issues rather than fundamental service problems.
Long-term user retention demonstrates strong satisfaction with Nurx services. Multiple customers report extended usage periods, including users stating ‘Been using Nurx for 8+ years’ and ‘Used this service for almost 9 years now and they have been incredibly helpful the whole time.’ This loyalty pattern indicates sustained value and positive experiences over extended timeframes.
What are the positive Nurx customer experiences?
Nurx delivers convenience through an intuitive platform that simplifies medication access for users. Customers consistently praise the ease of use, with many noting that ‘Nurx makes the process to getting my medication easy and effective.’ The straightforward questionnaire and simple website navigation eliminate friction from the prescription process. This streamlined approach has become a defining strength of the platform.
Delivery speed ranks among the most celebrated aspects of Nurx’s service. Customers report receiving their medications within one week, with many noting ‘it only took a week or so to have my 3 month supply at my door.’ Automatic refill options and reliable on-time delivery eliminate the stress of managing medication supplies. This dependability ensures users maintain consistent access to their prescriptions.
Customer support responsiveness differentiates Nurx from competitors in the telemedicine space. Users experience quick assistance with queries answered within one to two days on average. The Nurx team provides ‘straightforward and genuine assistance’ across all interactions. This rapid, attentive support builds customer trust and confidence in the platform.
Affordability removes financial barriers to healthcare access for many Nurx users. Customers report out-of-pocket costs as low as $25 for complete prescription processes. The platform enables medication access without insurance coverage, making healthcare financially feasible. This accessibility has transformed prescription management for individuals facing insurance gaps.
What are the common complaints about Nurx?
Nurx customers report significant delivery issues, with many experiencing lengthy delays and packages lost in transit. On the Better Business Bureau platform, negative reviews consistently cite frustrations about shipments failing to arrive on time. These shipping problems represent a primary source of dissatisfaction among users.
Billing complications emerge as another major complaint area for Nurx users. Customers on the BBB report difficulties with insurance processing, poor customer service responses, and unresolved charges that create financial frustration. Resolving these billing issues often requires extensive customer follow-up.
Subscription cancellation presents obstacles that frustrate departing customers. Multiple BBB reviews highlight that canceling an account is far less straightforward than the initial signup process. Why does this matter? Customers express disappointment that the company makes ending service unnecessarily complicated.
The Nurx app platform has significant functional limitations compared to the website experience. Users note that the mobile application lacks quality-of-life features like message notifications and copy-paste functionality. The website remains the preferred interface for account management and customer interactions.
How much does Nurx cost?
Nurx charges a consultation fee to initiate services, with total out-of-pocket costs potentially as low as $25 when insurance is applied. One patient reported spending only $25 total for the entire process, including both the consultation and medication expenses. This upfront fee structure makes telehealth accessible to patients seeking affordable healthcare options.
Nurx prescription medications use tiered pricing based on treatment type and strength. For example, ReviveRx Cream costs $30 per month for a 3-month supply ($90 total for a 26-milliliter bottle). Dermatology treatments like tretinoin carry variable pricing depending on formulation and potency level.
Diagnostic testing through Nurx includes the Lucira Check It COVID-19 test at $75 per kit. The Flowflex COVID-19 Antigen Home Test is more budget-friendly at $10 per single test or $225 (approximately $9 per test) for a 25-pack option. Bulk purchasing reduces the per-unit cost significantly.
Nurx delivers affordability whether you have insurance coverage or not. Customer reviews consistently highlight the service as ‘more affordable compared to in-person visits’ and ‘really affordable’ even without insurance. The platform’s cost structure makes telemedicine accessible across various income levels and insurance statuses.
Does Nurx accept insurance?
Nurx accepts insurance coverage for its services and prescriptions, allowing you to use your existing plans during the intake process. You can also choose to pay out of pocket if you prefer not to use insurance or lack coverage. The platform offers flexibility by accepting both payment methods.
Patients who use insurance with Nurx remain responsible for copays, deductibles, and out-of-pocket costs based on their specific plan’s coverage limits. Your insurance plan’s design determines your actual financial responsibility. These costs vary significantly depending on your individual coverage tier.
What if you don’t have insurance? Uninsured individuals can access Nurx services by paying directly out of pocket. The medication costs remain affordable for many users without insurance coverage. Patient reviews confirm that Nurx pricing is reasonable even when self-paying for prescriptions and services.
Nurx services qualify for Flexible Spending Account (FSA) and Health Savings Account (HSA) payment methods. These accounts provide tax-advantaged ways to cover your Nurx expenses. FSA and HSA eligibility expands payment options beyond traditional insurance or out-of-pocket methods.
Is Nurx worth the price?
Nurx delivers strong value by combining convenience, time savings, and competitive pricing into a single service. Customers consistently report satisfaction with the platform’s affordability relative to traditional healthcare. The elimination of travel time, waiting room delays, and doctor visit copays makes the subscription model worthwhile for budget-conscious individuals seeking accessible reproductive healthcare solutions.
Nurx costs significantly less than traditional in-office visits. Users avoid copay expenses, transportation costs, and lost work hours associated with clinic appointments. In fact, one customer noted they cannot afford conventional doctor visits, making Nurx’s accessible pricing structure a practical alternative for those with limited financial resources or insurance coverage gaps.
Long-term customer retention demonstrates sustained value perception. Many users maintain Nurx subscriptions for 5 to 9+ years, indicating consistent satisfaction beyond initial adoption. What’s more, automatic refills and stable pricing eliminate surprise costs and shopping friction, anchoring loyalty among subscribers who prioritize predictable healthcare expenses.
How does Nurx compare to competitors?
Nurx specializes in mild mental health issues and medication refills, competing directly with platforms like Hims & Hers, Brightside Health, Talkiatry, Wisp, myLAB Box, LetsGetChecked, and Everlywell. Each competitor dominates different service categories within telehealth. But Nurx’s focused approach allows it to excel in specific areas rather than attempting comprehensive coverage across all healthcare segments. This means you get depth over breadth.
Nurx testing meets industry-leading quality standards equivalent to myLAB Box, LetsGetChecked, and Everlywell. All platforms utilize CAP-accredited and CLIA-approved laboratories for at-home testing services. What does this mean for you? This laboratory accreditation parity guarantees high-quality, reliable results across competing providers, so you’re getting the same testing quality no matter which service you choose.
Nurx’s strongest competitive advantage lies in birth control services, where testers have favored the platform since 2018. The company commits to high-quality, fast, and compassionate service delivery in this category. In fact, birth control remains Nurx’s dominant market position among telehealth competitors. Our team at Coffee Loving Cardmakers has observed that this specialization translates to better user experiences in this specific area.
Nurx vs Hers: Which is better?
Hers offers quicker and easier refills with minimal provider interaction compared to Nurx, making it ideal for convenience-focused patients. Both services prioritize telehealth accessibility, but Hers streamlines the process by reducing face-to-face provider engagement. However, this approach means Hers is not designed for comprehensive medical care, similar to Nurx’s limitations. Does this matter to you? It depends on your health goals.
Nurx provides more extensive provider communication and personalized support throughout the treatment process. This deeper engagement model allows you to receive more thorough guidance and follow-up care. Hers, by contrast, emphasizes minimal interaction and streamlined workflows. Here’s the best part: The choice depends on whether you value detailed provider relationships or prefer quick, straightforward medication refills. Our experts recommend considering how much guidance you actually need.
Nurx expands beyond birth control to include mental health services, dermatology, weight management, and at-home testing options. This broader service spectrum makes Nurx a more comprehensive platform for multiple women’s health needs. Hers maintains a narrower focus on birth control, sexual health, skincare, and hair care. Are you looking for a one-stop shop? Patients seeking diverse health solutions should consider Nurx’s expanded service range.
Nurx vs Wisp: Which should you choose?
Nurx and Wisp both operate as telehealth platforms serving women’s health needs through online consultations and medication delivery. These competitors offer birth control, sexual health services, and UTI treatment through direct-to-door delivery models. Both platforms eliminate the need for in-person clinic visits while maintaining physician oversight. This means you can manage your health from your couch.
Nurx distinguishes itself through service expansion beyond sexual health. The platform serves over 2 million patients and offers mental health, weight management, and dermatology services. Why does this matter? Patients seeking comprehensive care from a single provider benefit from this broader service portfolio. You don’t have to juggle multiple platforms for different health needs.
Nurx’s operational history strengthens its market position. The company has operated since 2015 and maintains a BBB A+ rating with over 26,000 five-star reviews. What’s more, this established reputation and patient volume provide confidence for new users evaluating telehealth options. Our team at Coffee Loving Cardmakers values this track record when recommending platforms to readers.
What are the pros and cons of Nurx?
Nurx offers significant convenience advantages through online access, eliminating the need for in-person appointments and providing free shipping on all medications. The platform allows you to obtain consultations and prescriptions without visiting a doctor’s office. Automatic refills, fast delivery within one week, responsive customer service, and discreet packaging enhance the user experience. And here’s the kicker: You can access services with or without insurance coverage.
Nurx maintains affordable pricing structures for both insured and uninsured patients. Out-of-pocket costs start as low as $25 for a complete consultation and medication. You avoid traditional expenses like copays, transportation costs, and time off work. Here’s why that matters: This affordability makes telehealth services accessible to individuals with limited healthcare budgets. Our experts often highlight this as a major advantage for budget-conscious patients.
The platform has notable service limitations that you should consider before enrolling. Is Nurx a complete solution? Rarely, because it cannot replace comprehensive primary care or physical check-ups. Some users report lengthy delivery delays and billing problems with insurance processing. The mobile app provides an inferior experience compared to the website. And subscription cancellation processes present difficulties for certain customers.
Customer service experiences vary significantly across the Nurx platform. While many users commend the support team, negative BBB reviews document poor service responses in some situations. Does consistency matter? Absolutely. The platform averages 2 stars out of 5 on Better Business Bureau ratings despite maintaining an A+ rating overall. This inconsistency indicates that service quality depends on individual circumstances and interactions. At the same time, thousands of satisfied customers report excellent experiences.
How long does Nurx take to deliver?
Nurx typically delivers medications within one week of order placement. Customer reviews consistently report fast shipping speeds, with users stating ‘it only took a week or so to have my 3 month supply at my door’ and ‘I get my meds pretty quick usually within the week.’ For urgent prescriptions like antibiotics, Nurx offers same-day pharmacy delivery options. Is speed essential to you? This quick turnaround eliminates long waits at traditional pharmacies.
The prescription screening and consultation process moves quickly, typically taking only a few minutes to complete. One user reported their prescription was processed and delivered within one week total from initial consultation to receipt. In fact, this streamlined approval process eliminates typical delays associated with traditional pharmacy consultations. Our team at Coffee Loving Cardmakers has found this efficiency to be one of Nurx’s strongest selling points.
Nurx automatic refill subscriptions arrive consistently on schedule. Customers report receiving shipments ‘on time, every time’ when enrolled in the auto-refill program. What’s more, this subscription model eliminates the need for manual reordering and prevents gaps in medication supply. You never have to remember to place another order.
Delivery delays occasionally occur, as noted in some BBB reviews citing lengthy shipping times. But here’s the good news: When delivery problems arise, Nurx customer service can resend orders within one day. This rapid resolution prevents interruptions in your medication regimen. For example, if your package gets lost, you’re not waiting weeks for a replacement.
Is it hard to cancel Nurx?
Canceling Nurx is designed to be straightforward through the platform’s account management tools. The company enables you to cancel, delay, or adjust subscriptions with relative ease. Many customers appreciate this flexibility as a core feature that distinguishes Nurx from competitors. Is flexibility important? Our experts believe it should be a standard in subscription services.
The cancellation experience varies significantly among users. Multiple BBB reviews document difficulties canceling subscriptions, with some customers reporting that the process lacks the simplicity of the initial signup. Why does this happen? Frustration stems from unexpected complications during what should be a routine account modification. At the same time, many users report seamless cancellations with no issues.
Nurx provides extensive subscription flexibility through its digital platform. You can delay shipments, modify delivery frequencies, and pause service directly within the website and mobile app. Here’s the best part: These modification options allow you to control your subscriptions without contacting customer support. Our team at Coffee Loving Cardmakers recommends exploring these self-service options first before reaching out for help.
Where is Nurx available?
Nurx connects users with licensed providers across 36 US states. All prescriptions are written by healthcare professionals licensed in the patient’s home state. This means millions of Americans can access telehealth reproductive health services without traveling to physical clinics. For many people, this eliminates the hassle of taking time off work or finding childcare just to refill a prescription.
Nurx has expanded significantly since its launch, growing from a birth control-only platform to a comprehensive women’s health service. By 2020, the company had added emergency contraception, PrEP, and HPV screening. What’s more, annual expansion continues to bring new services and reach additional patient populations nationwide. Our team has watched this platform evolve into one of the most versatile telehealth options available today.
State-by-state licensing requirements determine where Nurx can operate. Why does this matter? A medical provider must hold a license in the patient’s home state to deliver care legally. These regulatory restrictions ensure compliance with local medical laws, but they also limit availability in certain jurisdictions. In fact, this is the main reason you won’t find Nurx everywhere yet.
Nurx does not operate in all 50 US states. If you live in an unavailable state, you’ll need to explore alternative telehealth platforms or schedule traditional in-person healthcare appointments. But here’s the kicker: coverage gaps create access disparities across the country, leaving some people without convenient options for reproductive health care.
Should you try Nurx?
Nurx is ideal for people who maintain a primary doctor but need convenient, affordable alternatives for specific healthcare needs. The platform excels when you require birth control prescriptions, mental health medication refills, or dermatology treatments without scheduling an office visit. This hybrid approach preserves your relationship with your primary physician while offering flexible care access. For example, you can get your acne cream refilled through Nurx while still seeing your regular doctor for annual checkups.
Nurx has served over 2 million patients and maintains a 4.8 out of 5-star rating based on 26,000+ five-star reviews on their website. Long-term users spanning 5 to 9+ years consistently recommend the service to others. Does this track record matter? Absolutely, because this sustained satisfaction indicates reliable performance and customer trust across multiple treatment categories. Our experts at Coffee Loving Cardmakers pay close attention to these numbers when evaluating telehealth platforms.
Nurx cannot replace comprehensive primary care or your regular doctor. Is this platform appropriate for emergencies? Not at all. The service is inappropriate for severe emergencies, situations demanding intensive medical supervision, or conditions requiring physical examinations. At the same time, Nurx does not provide talk therapy or crisis management services for mental health emergencies. You still need your primary care physician for the big stuff.
Choose Nurx if you prioritize convenience, free shipping, affordability with or without insurance, and fast medication delivery. The service provides automatic refills and discreet packaging for privacy. Here’s the best part: Nurx functions optimally for straightforward healthcare needs that do not require in-person physical assessments or complex diagnostic procedures. In fact, our team recommends it for anyone juggling a busy schedule who needs reliable access to routine medications.
