Hers is a women’s health telehealth platform that has operated across all 50 U.S. states since 2017, offering prescription medications and wellness products through online consultations. The company holds proper state licensing and maintains BBB accreditation with an A+ rating, though it faces scrutiny over its compounded weight loss medications that differ from FDA-approved alternatives.
The platform addresses multiple health categories including weight loss, mental health, sexual health, hair loss, and skin care through a subscription-based model. Patients complete online health assessments reviewed by licensed providers who prescribe treatments delivered directly to homes within 2+ weeks. Weight loss programs combine GLP-1 injections or oral medication kits with nutrition guidance and exercise tracking, producing average losses of 11.1 pounds in two months. Hair loss treatments use Minoxidil formulations requiring three months of consistent use for visible results.
However, Hers does not accept insurance, FSA, or HSA payments, creating cost barriers with medications priced 4-10 times higher than standard pharmacies. The service works best for uninsured women seeking convenient treatment for straightforward conditions, but insured patients save hundreds annually by consulting their primary care physicians instead. This review examines Hers’ legitimacy, services, costs, and customer experiences to help you determine if this telehealth platform aligns with your healthcare needs and budget.
Is Hers Legit?
Hers is a legitimate and reputable telehealth company operating across all 50 U.S. states since 2017. The company holds proper licensing in every state to deliver online healthcare services. This operational history and regulatory compliance establish Hers as a credible provider in the telehealth industry.
Hers’ parent company maintains BBB accreditation with an A+ rating. The company has accumulated 3.79 stars from nearly 7,000 customer reviews on the Better Business Bureau platform. This rating reflects consistent customer satisfaction and business reliability over time.
Hers’ compounded semaglutide differs significantly from FDA-approved alternatives like Wegovy or Ozempic. The FDA has issued warnings about misleading marketing claims surrounding compounded versions. Patients should understand this distinction before selecting weight loss medications.
Independent physicians express concerns about Hers’ trustworthiness and ethical practices. Medical professionals recommend that patients consult their personal doctors before using Hers services. This skepticism highlights the importance of seeking second opinions from established healthcare providers.
What is Hers?
Hers is a division of Hims & Hers Health that specializes in women’s wellness and health concerns. The telehealth platform delivers personalized care to women seeking treatment for various medical conditions. Hers combines convenience with clinical expertise to address female-specific health needs through digital channels.
Hers operates through online consultations with licensed medical professionals who assess patient needs remotely. After consultation, the service delivers prescriptions directly to customers’ homes. This model eliminates travel time and provides discreet access to prescription medications and treatments.
The platform covers multiple health categories, including weight loss, mental health, sexual health, hair loss, skin care, urinary tract infections, migraines, and flu treatments. Hers addresses both acute and chronic conditions through its comprehensive service range. Each treatment area connects women with appropriate medical expertise and therapeutic options tailored to their specific needs.
How does Hers work?
Hers begins with an online intake questionnaire where customers provide information about their health history, lifestyle, and wellness goals. A licensed provider in the customer’s state reviews this assessment and uses it to determine appropriate treatment options. The entire initial consultation happens digitally without requiring in-person appointments.
A medical professional evaluates each customer’s assessment within their specific field to confirm that recommended treatments are medically appropriate and necessary for that individual. This provider review ensures personalized care based on the customer’s unique health profile and circumstances.
Once a provider approves the prescription, Hers ships medications directly to customers’ homes for convenient delivery. Processing and shipping typically take 2 or more weeks, so customers should plan accordingly when placing their initial orders.
Hers operates on a subscription-based model with automatic monthly renewals and recurring billing charges. Customers can manage their subscriptions through their account and modify or cancel billing preferences as needed.
Is Hers FDA approved?
Hers compounded semaglutide and other GLP-1 medications are not FDA-approved, unlike branded alternatives such as Wegovy and Ozempic. The company offers compounded formulations that lack the rigorous regulatory approval process required by the FDA. Patients should understand this distinction when considering Hers medications for weight loss or diabetes management.
The FDA has issued warnings regarding Hers’ marketing claims about compounded drugs. These warnings indicate that certain promotional statements made by the company are misleading to consumers. Healthcare providers and patients must evaluate Hers’ claims critically and consult official FDA guidance.
Hers sources its prescription ingredients from FDA-regulated suppliers, establishing quality standards for raw materials. However, the compounded formulations created from these ingredients do not receive individual FDA approval. This regulatory gap distinguishes Hers products from conventional pharmaceutical options.
What services does Hers offer?
Hers delivers comprehensive healthcare services across multiple treatment areas including weight loss, mental health, sexual health, hair loss, and skin care. The platform addresses common ailments such as migraines, urinary tract infections, and flu. This broad service range enables patients to access diverse medical solutions through a single healthcare provider.
Hers service delivery includes online care consultations with licensed providers. Patients gain app access for health tracking and secure messaging with their care team. The platform provides 24/7 provider messaging support for urgent concerns. Free shipping on all medications and products enhances the convenience of the service model.
Hers prescription options combine both prescription medications and over-the-counter products. Healthcare providers review all prescription medications to ensure safety and appropriateness for each patient. The platform stocks shampoos, supplements, and other wellness products alongside prescription offerings.
Does Hers treat hair loss?
Hers treats hair loss by offering both prescription and over-the-counter formulations designed to address hair thinning and promote regrowth. The platform provides oral and topical Minoxidil prescriptions alongside its Triple Threat Shampoo and Conditioner, which contain biotin, saw palmetto, and pumpkin seed oil for comprehensive hair care support.
Hers hair treatments combine FDA-approved Minoxidil as the primary active component with complementary ingredients. Biotin strengthens hair strands, saw palmetto cleanses the scalp, and pumpkin seed oil conditions follicles. This multi-ingredient approach targets hair loss through multiple mechanisms simultaneously.
Visible hair growth results from Hers treatments typically require three or more months of consistent use. The platform guidance and user reports indicate that patience with treatment protocols is essential. Sustained adherence during this timeline maximizes the likelihood of observable improvement in hair density and thickness.
Does Hers offer weight loss programs?
Hers offers Weight Loss by Hers, a comprehensive program built on four foundational pillars: healthy eating, physical activity, education and troubleshooting, and weight loss medications. This integrated approach combines behavioral modifications with pharmaceutical support. The program addresses multiple factors that influence body composition management.
Hers prescribes GLP-1 injections using compounded semaglutide for weight management. The platform also offers oral medication kits that combine Metformin and Topiramate in various formulations. These pharmaceutical options give patients choices based on their preferences and medical history.
The Hers mobile app provides digital tools to support program adherence and progress. Features include healthy recipes, nutrition guidance, daily exercise trackers, and meal logging capabilities. Monthly check-ins with healthcare providers monitor results and adjust treatment plans accordingly.
Patients using compounded GLP-1 injections lost an average of 11.1 pounds (5 kilograms) in the first two months. Those taking oral medication kits experienced average weight loss of 7.9 pounds (3.6 kilograms) over the same period. These outcomes occurred when medications were combined with diet and exercise modifications.
Does Hers provide mental health services?
Hers provides mental health medication management for depression and anxiety through licensed healthcare providers. The platform does not offer therapy services or prescribe controlled substances such as Xanax or Adderall. This limitation means Hers addresses medication needs but excludes therapeutic counseling and certain psychiatric medications.
Hers prescribes non-controlled mental health medications after online consultation and thorough assessment review by licensed providers. The prescribing process ensures clinical evaluation before medication dispensing. This approach maintains safety standards while delivering convenient access to appropriate mental health pharmaceuticals.
Hers is not suitable for complex mental health conditions or urgent mental health crises requiring in-person evaluation. The telehealth model has inherent limitations for severe psychiatric situations. Patients with complicated diagnoses or acute mental health emergencies need comprehensive, facility-based care instead.
What do Hers reviews say?
Hers maintains mixed ratings across major review platforms, ranging from 3.4 to 4.6 stars depending on the source. The Better Business Bureau reports 3.79 stars from 7,000 reviews, Trustpilot shows 3.4 stars from 6,000 reviews, Apple App Store displays 4.6 stars from 9,000 reviews, and Google Play lists 4.1 stars from 1,000 reviews. These aggregate scores reflect varied customer experiences across different service touchpoints.
Positive reviews consistently praise Hers for delivering an intuitive interface that simplifies the ordering experience. Customers highlight fast shipping times, discreet packaging that protects privacy, and responsive customer support staff. The straightforward ordering process and effective products earn frequent commendation from satisfied users.
Negative reviews frequently cite slow provider response times that extend over days or weeks. Customers report billing complications, difficulties canceling subscriptions, and inadequate provider communication regarding medications and potential side effects. Refund and reimbursement issues represent additional complaint themes throughout negative feedback.
Trustpilot issued a warning that Hers may employ unsupported invitation methods to solicit reviews on its platform. These methods could include persuasive language or incentives designed to encourage higher ratings. The platform cautions that such practices may bias the review collection process and compromise authenticity.
What are customers saying about Hers hair loss treatments?
Hers hair care products, supplements, and nonprescription treatments consistently receive ratings between 4 and 5 stars out of 5 on the company’s website. Customer satisfaction reflects confidence in the product quality and effectiveness. These high ratings demonstrate strong user approval across Hers’s hair loss treatment portfolio.
The Hers platform distinguishes itself through educational resources that enhance the customer experience. A complimentary hair quiz helps users identify their specific needs. Product application demonstrations provide clear guidance on proper usage. The streamlined interface creates an easy, accessible experience for all users.
Hers Triple Threat Shampoo and Conditioner generate particular praise from customers. The formulation combines biotin, saw palmetto, and pumpkin seed oil for targeted hair health support. Users appreciate the Napa rose scent, which makes daily hair care routines more enjoyable and fragrant.
What are the Hers weight loss reviews?
Hers weight loss customers report significant results ranging from 16 to 35 lbs over 3 to 6 months of treatment. One customer achieved 16 lbs of weight loss in 3 months, while another lost 30+ lbs in 6 months. A third user reported 35 lbs of weight loss over the same 6-month period. These outcomes demonstrate measurable progress for individuals using Hers weight loss programs.
Users experience multiple benefits beyond weight loss alone. Customers report increased energy levels and reduced cravings within the first week of starting treatment. Many feel more confident about their ability to lose weight. The app’s doctor access feature provides professional support that users appreciate.
April, a 47-year-old customer, selected Hers for GLP-1 treatment because a doctor reviewed her current medications for safety interactions. She valued the convenience of at-home injections without requiring office visits. This personalized approach and accessibility influenced her decision to choose Hers.
Not all Hers customers report positive experiences with weight loss medication. Some users express concerns about product effectiveness, noting they experienced no noticeable results. Others report significant side effects from medications that outweigh the benefits. Mixed outcomes highlight individual variation in treatment response.
How do customers rate Hers customer service?
Hers customer service response times are slow, with customers reporting days to weeks before hearing back from providers. Communication quality suffers when providers do respond, leaving patients without adequate explanations regarding medications and potential side effects. This delayed feedback creates uncertainty during treatment journeys.
Subscription cancellation ranks among the most significant Hers customer support issues, alongside persistent billing errors and reimbursement delays. Users report being ignored during cancellation requests until they threaten bank disputes. These complications frustrate customers seeking straightforward account management.
Positive experiences emerge when Hers care teams deliver quick, personalized responses to customer inquiries. The company actively addresses negative feedback on Trustpilot, responding to 100% of complaints within two weeks. This proactive engagement demonstrates commitment to customer satisfaction and issue resolution.
Hers customer support access relies exclusively on email and in-app messaging channels for standard inquiries. Providers offer 24/7 messaging availability through the mobile application for urgent health concerns. The difficulty locating support options within the platform frustrates some users seeking immediate assistance.
Does Hers actually work for hair loss?
Hers hair loss treatments work through FDA-approved Minoxidil, which is clinically proven to stimulate hair growth when applied topically or taken orally. The formulation combines Minoxidil with biotin and saw palmetto to maximize effectiveness. Clinical evidence supports Minoxidil’s ability to extend the hair growth phase and increase follicle density in individuals experiencing hair loss.
Visible hair growth results require consistent treatment over an extended period. Most users observe substantial improvements after three months or longer of regular application. Patience and adherence to the treatment regimen are essential for achieving the outcomes documented in clinical trials.
Hers hair care products receive strong customer ratings on the company’s website, with the Triple Threat line earning 4-5 star reviews. Users report significant improvements in hair strength and moisture retention. Positive feedback indicates that the formulations deliver noticeable benefits for hair texture and overall scalp health.
What ingredients are in Hers hair treatments?
Hers prescription hair treatments contain Minoxidil as the primary FDA-approved active ingredient for hair growth. This medication is available in both oral and topical formulations to address hair loss at the root. Minoxidil works by stimulating hair follicles and extending the growth phase of the hair cycle.
Hers Triple Threat Shampoo combines biotin for stronger hair, saw palmetto for deep cleansing, and pumpkin seed oil for conditioning. These ingredients work synergistically to address multiple hair concerns in a single formula. The combination targets strength, scalp health, and softness simultaneously.
Hers hair supplements deliver biotin for hair strength and saw palmetto to support overall hair health. Biotin strengthens hair strands while saw palmetto is believed to reduce shedding. These over-the-counter ingredients provide systemic nutritional support for healthier hair growth.
How long does it take to see results with Hers?
Hair growth typically requires a minimum of 3 months of consistent treatment before visible, substantial results appear with Hers medications. The platform emphasizes patience during the initial treatment phase. Most users notice meaningful improvements in hair density and thickness after this three-month window of adherence.
Hers weight loss customers using GLP-1 injections lost an average of 11.1 lbs within the first two months of treatment. These results were achieved through a combination of medication, structured diet modifications, and regular physical activity. The initial two-month period provides measurable feedback on treatment effectiveness.
Metformin produces more gradual weight loss outcomes than GLP-1 medications. Physicians report that approximately three months of consistent Metformin use is necessary to observe real, substantial weight loss results. The extended timeframe demands patient adherence to both medication and lifestyle changes.
Weight loss medication users experience some benefits within the first week of starting treatment. Increased energy levels and reduced cravings represent early positive changes. These quick-onset improvements often reinforce patient motivation during the initial phase of therapy.
What are the pros and cons of Hers?
Hers offers several compelling advantages including free health assessments, at-home treatment convenience, and personalized care plans. The platform provides 24/7 provider messaging and consolidates multiple health needs into a single account. This all-in-one approach eliminates the need for traditional office visits.
Hers presents notable disadvantages that prospective users should consider carefully. The service does not accept insurance, FSA, or HSA payments, making treatment expensive upfront. Weight loss services are unavailable in 15 states, subscription cancellation proves difficult, and the platform offers limited customer support channels with no returns policy.
Telehealth limitations define what Hers cannot address effectively. The service remains inappropriate for complex medical conditions, urgent medical needs, or controlled substance prescriptions. Patients requiring physical examinations, blood tests, or diagnostic imaging must seek alternative care providers.
What are the benefits of using Hers?
Hers eliminates the need for in-office visits by delivering personalized treatment directly to your home. The platform operates as a remote-first service with minimal required meetings, streamlines the ordering process, and sends medications discreetly to your door for maximum privacy and convenience.
Hers customizes each treatment plan based on your individual assessment, complete health history, genetic factors, and personal goals. Providers monitor your progress continuously through the app and make adjustments to optimize your results over time.
Hers advertises prescription savings of 50-80% below retail pricing for uninsured patients. These savings do not extend to insured individuals who use their health plans, so actual costs depend on your insurance coverage.
Every Hers plan provides care consultations, full app access with progress tracking tools, and unlimited messaging with your provider. Members also receive nutrition guidance, recipe suggestions, and complimentary shipping on all medication deliveries.
What are the downsides of Hers?
Hers does not accept insurance, FSA, or HSA payments, which creates significant cost barriers for insured patients. Individuals with existing health coverage could obtain identical medications through their regular doctor at substantially lower out-of-pocket costs. This payment limitation effectively eliminates insurance benefits for Hers customers, negating potential savings they might otherwise receive.
Hers markups medication prices substantially above standard pharmacy rates. One customer paid $85 for medication available at $4–$9 (approximately £3–£7) without insurance at traditional pharmacies. Kit 5 costs $79 per month ($948 annually) through Hers versus $19.54 per month ($234 annually) at regular pharmacies, representing a 304% price increase.
Hers providers demonstrate slow communication patterns that frustrate customers. Patients report waiting days or weeks for provider responses regarding medications, side effects, and treatment modifications. This delayed responsiveness impairs the quality of personalized care that telehealth services purport to offer.
Hers employs subscription models with problematic billing and cancellation practices. Automatic monthly charges trap customers in recurring billing cycles with difficult cancellation processes requiring multiple attempts. The company maintains no returns policy and handles refund or reimbursement requests with significant customer complaints about resolution timelines.
How much does Hers cost?
Hers weight loss kits range from $79 to $395 per month depending on treatment selection. The subscription model uses automatic monthly billing, allowing customers to choose from multiple treatment tiers. Pricing varies based on medication strength, dosage, and included supplements within each kit option.
Hers hair care products carry over-the-counter pricing separate from prescription offerings. The Triple Threat Shampoo costs $38 for a 2-pack. The accompanying Conditioner costs $47 for a 2-pack. These products are available for individual purchase without subscription requirements.
Hers prescription medications carry a significant markup compared to standard pharmacies. Medications costing $4–9 at traditional pharmacies cost $85 through Hers. Annual costs reach $948 with Hers for a Metformin and Topiramate combination versus $234 at a standard pharmacy, creating a $714 annual difference.
Hers Kit 5 represents the premium monthly option at $395 per month. Annual costs for this tier total $4,740 per year. Standard pharmacy alternatives for equivalent medications cost approximately $234.48 annually, illustrating the substantial price premium associated with Hers prescription services.
Does insurance cover Hers?
Hers does not accept insurance and is ineligible for FSA or HSA payments. The telehealth platform operates on a direct-pay subscription model. Patients cannot apply insurance coverage or use tax-advantaged health accounts to cover Hers services.
Insured patients should consult their primary care physician first. The regular healthcare provider can prescribe identical medications for significantly less money. Insurance coverage through a traditional doctor visit reduces overall treatment costs.
Hers delivers value for uninsured patients without access to a primary care physician. The subscription price includes both the medical consultation and medications. This bundled model eliminates separate costs and provides comprehensive care access.
Is Hers worth the price?
For insured patients, Hers is not worth the price because prescriptions through regular doctors cost $713.52 less annually for identical medications. Insurance coverage significantly reduces medication expenses when obtained through traditional healthcare providers. Insured individuals achieve better financial outcomes by utilizing their existing insurance benefits rather than paying Hers’ premium out-of-pocket rates.
Uninsured patients or those prioritizing convenience may find Hers valuable despite higher costs. The service appeals to individuals willing to pay for hassle-free healthcare and comprehensive support without insurance intermediaries. This demographic benefits from Hers’ streamlined access and personalized attention.
The convenience premium includes at-home treatment, 24/7 provider availability, and eliminated office visits. This premium pricing justifies itself only for patients who highly value convenience or lack viable alternatives. Standard healthcare visits typically cost less but require travel time and scheduling coordination.
Independent physicians recommend starting with your regular doctor before considering Hers. This approach saves money and administrative hassle while providing better personalized care tailored to your medical history. Your primary care doctor offers continuity of care that telehealth platforms cannot fully replicate.
Who should use Hers?
Hers is best suited for uninsured women without a primary care physician who seek convenient at-home treatment for straightforward health needs. The platform serves those willing to pay premium prices for telehealth convenience. Hers accommodates patients prioritizing accessibility over traditional in-office visits.
Hers specializes in women’s health concerns, including weight loss, mental health, sexual health, hair loss, and skin care. The platform addresses multiple health domains relevant to women and girls. This comprehensive focus allows patients to access various treatments through a single telehealth provider.
Hers functions as a supplementary telehealth option, not a replacement for primary care providers. The service delivers additional care without typical wait times. Patients can use Hers alongside traditional healthcare for faster access to specific treatments.
Who should avoid Hers?
People with complex medical conditions, urgent medical needs, those requiring physical exams or diagnostic testing, and anyone needing controlled substances like Xanax or Adderall should avoid Hers. The platform operates as a telehealth service designed for straightforward, non-urgent health concerns. Patients with multifaceted medical situations require comprehensive in-person evaluation and specialist intervention that Hers cannot provide.
Insured patients with access to a primary care physician should avoid Hers because they pay 4–10 times more for identical medications through the platform. Established doctor-patient relationships include familiarity with medical history and existing conditions. Utilizing insurance coverage through a regular physician delivers superior cost-effectiveness and continuity of care.
Those with complex mental health conditions requiring therapy, in-person care, or controlled substance prescriptions should avoid Hers. The platform does not offer psychiatric medications, behavioral therapy sessions, or intensive mental health support. Individuals with serious mental health diagnoses need comprehensive treatment approaches that extend beyond Hers’ service scope.
Hers weight loss services remain unavailable in 15 states and Washington, D.C., though other telehealth services are accessible nationwide in all 50 states. Residents of restricted jurisdictions cannot access the platform’s weight management programs. Patients should verify their state’s eligibility before establishing an account with Hers.
What are the side effects of Hers?
Hers Topiramate commonly causes brain fog and numbness in hands and feet, with many patients unable to tolerate the medication at higher doses. These cognitive and neurological side effects represent significant tolerability challenges. Patients should discuss symptom severity with their healthcare provider before continuing treatment.
Topiramate slightly reduces the efficacy of birth control pills when prescribed through Hers. Women using oral contraceptives require a backup contraceptive method to prevent unintended pregnancy. This drug interaction necessitates careful discussion with a physician before starting Topiramate therapy.
Weight loss medications prescribed by Hers demonstrate varying tolerability across individual patients. Some users experience significant adverse effects while others tolerate medications well. Effectiveness and side effect profiles differ substantially based on personal factors and dosage.
Hers prescribes Topiramate at higher doses than many physicians recommend, typically full pill once daily instead of lower initial doses. Elevated dosages directly contribute to increased side effect frequency and severity. Standard medical practice often involves gradual dose escalation to improve tolerability.
Hers vs Ro: Which is better?
Hers and Ro are competing telehealth platforms offering online pharmacy and wellness services to different patient populations. Ro maintains a 3.7-star rating on Trustpilot from approximately 3,000 reviews, establishing credibility within the telehealth market. Both platforms operate in the digital health space with distinct positioning strategies and service models.
Hers specializes exclusively in women’s health concerns, addressing reproductive health, hormonal management, and female-specific wellness issues. This focused demographic approach differentiates Hers from competitors serving broader populations. The specialization allows Hers to tailor consultations and treatments specifically for women’s medical needs.
Ro operates with a broader service model that addresses both men’s and women’s health concerns across multiple medical categories. This expansive approach positions Ro as a comprehensive telehealth platform rather than a niche provider. Both platforms offer online consultations, prescription delivery, and operate without insurance acceptance requirements, making them accessible direct-to-consumer options.
Where can you buy Hers products?
Hers products are available exclusively through the Hers website and mobile app after completing an online consultation and receiving provider approval. This direct-to-consumer model streamlines access to prescribed medications. Patients complete a health questionnaire, consult with a licensed provider, and receive medications delivered to their home if approved.
Hers operates in all 50 U.S. states for most services, though weight loss support is restricted in 15 states and Washington, D.C. Geographic restrictions vary by treatment type. Patients should verify service availability in their location before starting an online consultation with a Hers provider.
The same medications prescribed by Hers can be obtained through regular primary care physicians for significantly lower cost. Insured patients often access identical prescriptions more economically through their existing insurance coverage. This alternative purchase channel represents a financially prudent option for those with established healthcare relationships.
Should you try Hers?
Try Hers if you’re uninsured, lack access to a primary care physician, value extreme convenience, and have straightforward health needs requiring medication management. The service works best for individuals with uncomplicated health conditions who prioritize accessibility over cost considerations.
Consulting your regular doctor first before trying Hers will save hundreds of dollars annually and provide better personalized care. Multiple physicians and users recommend this approach as the primary strategy for managing health needs.
Insured patients pay 4 times more for Hers ($948/year versus $234/year) for identical medications. The premium cost makes sense only if telehealth convenience and direct access outweigh the substantial financial difference in your situation.
Uninsured patients without primary care access may find Hers valuable because the subscription combines consultation and medication costs into one affordable package. This option potentially offers better health access than having no care provider available at all.
